Shipping & Returns

Returns/Exchanges:

All sales are final. No returns, cancellations, or modifications may be made after placing your order unless there is mistake on our behalf e.g. wrong product sent.

Please make sure you are confident in the size you are purchasing. If you need more guidance please make sure to message us on Instagram: Ponder_Kickz

Please note we do not operate on a live stock basis and we sell across multiple platforms. This means that occasionally a trainer that is purchased may be out of stock. Should this happen in your case, a full refund will be provided in the fastest possible time.

Shipping:

Product handling is usually dealt with in 2 working days. This is the time it takes us to gather the product, package it up and get it sent out. Shipping times may vary. Rough estimates are as follows below:

Our standard mainland UK shipping under 2KG is £5.99. We usually send this out first class to arrive as soon as possible. Usually received within 1-2 working days from the item being sent.

European shipping (EU) – 5 to 7 days after dispatch. Shipping costs vary per item but is usually no more than £25.

Please Note: If you are purchasing a product from us being in the EU we are not responsible for any charges related to the shipping from the United Kingdom. Please check before purchasing.